Refund and Return Policy
Your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
Eligibility for Return
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Items must be returned within 30 days of delivery.
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Products must be:
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Unused and in original condition
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In original packaging, with tags and labels attached
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Proof of purchase (receipt or order confirmation) is required.
Non-returnable Items
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Gift cards
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Perishable goods (e.g., food, flowers)
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Downloadable digital products
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Personalized or custom-made items
Refunds
Refund Process
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Submit a return request by contacting us at 961cyber@gmail.com.
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Ship the item back using the instructions provided.
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Once we receive and inspect the returned item, we’ll notify you via email.
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If approved, a refund will be processed to your original payment method within 5–10 business days.
Partial Refunds
Partial refunds may be granted if:
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Items are returned damaged or not in original condition
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Items are returned after the return window
Return Shipping
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Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect item).
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We recommend using a trackable shipping service and purchasing shipping insurance.
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We are not liable for items lost during return shipping.
Exchanges
We offer replacements only for defective or damaged items. If you need to exchange an item, please email us at 961cyber@gmail.com with your order number and issue details.
Cancellations
Orders can be canceled within 2 hours of purchase, provided they haven’t shipped. Contact us at 961cyber@gmail.com immediately to request cancellation.
Contact Us
If you have any questions about returns, refunds, or your order, please contact us:
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Email: 961cyber@gmail.com
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Phone: +961 76 317 806
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Address:
961Cyber
Beirut, Furn el Chebeck, 1100
Lebanon